Amplified AI Support Policy
We provide lightweight, professional support for product access, onboarding, and troubleshooting.
1. Contact
Email: contactus@amplified-ai.co
2. Response expectations
Initial response target is within 2 business days. Priority access issues are triaged first.
3. Issue categories
| Category | Description | Target handling |
|---|---|---|
| Access | Missing files, delivery issues, order lookup | Next business day |
| Activation | Start Here confusion, setup blockers | Within 2 business days |
| Technical | Broken links, format issues, copy/paste errors | Within 2 business days |
| Refund | Policy questions and refund requests | Within 2 business days |
4. Privacy-safe troubleshooting
Please do not send confidential mailboxes, protected workplace content, passwords, or sensitive personal data. Use redacted examples where possible.
5. Escalation and fixes
Recurring support issues are logged, root-caused, and rolled into product updates and change logs.